Privacy Policy

Introduction

Orca Leather Shop (trading name of Orcas Informatica Limited, registered in England & Wales, Company No. 12345421) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, billing address.
• Payment Information: Payment card details (processed securely by our payment providers).
• Order Information: Products purchased, order history, personalisation preferences.
• Technical Information: IP address, browser type, device information, cookies.
• Communication Records: Emails, WhatsApp messages, and other correspondence.

How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and enquiries
• Sending order confirmations and delivery updates
• Providing customer support
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment Processors: To process your payments securely.
• Delivery Couriers: To deliver your orders.
• Service Providers: Who assist us in operating our website and business.
• Legal Authorities: When required by law or to protect our rights.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order information is typically retained for 6 years in accordance with UK tax regulations.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request erasure of your information (in certain circumstances)
• Object to or restrict processing of your information
• Request transfer of your information to another service
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at: [email protected]

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: